The Food Resource Manager (FRM) is directly responsible for development and retention of food donation accounts with community partners, stores, manufacturers, farmers, and product brokers. The FRM makes routine donor contacts, including timely follow-up and resolution related to inactive and/or challenging donors.
The FRM works closely with other departments to ensure that the Food Bank maintains a diverse inventory of program-appropriate products for distribution to partner agencies, Mobile Food Pantry programs, youth and senior food programs. The FRM monitors various food procurement budgets including those related to produce acquisition and related freight costs, SAM, Backpack, and Farm to Food Bank (F2FB) programs. The FRM also establishes and applies metrics for measuring success.
Responsibilities include but are not limited to:
Donor Cultivation and Relationship Management:
• Manage the development and retention of existing food donors with the goal of receiving more pounds per donation and more regular contributions.
• Research, identify and build relationships with potential new donors, including local/regional retailers, distributors, and growers along with other Food Banks.
• Strengthen relationships with existing produce donors at local, regional, and national levels
• Conduct regular, relationship-enhancing visits to local donor sites.
-- Develop and distribute materials for educating donors about the Food Bank.
-- Communicate donor benefits, such as farm tax credits, where appropriate.
-- Develop and maintain a donor recognition program to include recognition certificates and thank you letters.
• Visit regional Food Banks as appropriate.
• Develop relationships with BIPOC agricultural producers, donors, processors, and distributors at all levels of the Feeding America Network.
• Execute the Farm to Food Bank program utilizing local and national produce sources.
-- Coordinate the receipt of MARC product with the Director of Operations
-- Manage the produce acquisition budget
• Work with Development department to coordinate public recognition for major donor support
Logistics and Inventory Management:
• Collaborate with Operations staff for efficient logistics related to transportation and donation handling.
• Identify and respond to emerging produce trends.
• Implement produce sourcing strategy.
• Share surplus produce with other food banks.
• Collaborate with Operations and Agency Engagement teams to ensure equitable rescue product distribution.
• Monitor product available on Feeding America's Choice System and bid on appropriate loads. Serve as primary point of contact on issues and trends related to food acquisition and food industry trends as a whole. Ensure visibility and provide recommendations to management staff of issues requiring focused attention.
• Manage all food drive inquiries received at the Food Bank. Collaborate with the Development department to publicly promote individual food drives as needed. Work with the Operations Director to manage the logistics of food drive efforts.
• Establish and regularly monitor annual goals for the various channels of product the Food Bank receives. Focus efforts on areas needing attention.
• Work with Transportation Lead and Warehouse Manager to ensure timely, cost-effective, and efficient delivery/pickup of incoming food. Ensure donor-established "out by" dates are accurately and consistently communicated to Operations staff and verify compliance.
• Identify, track, and manage all inbound loads that will incur freight charges.
• Work with the Programs Department to identify and enlist agencies to facilitate direct pickup of products from select donors. Accompany agencies on PDP-related donor visits as appropriate.
• Facilitate regular meetings with Warehouse, Agency Engagement, Health & Nutrition and Finance teams to discuss product flow and potential program-related needs. Assist in promoting select products' distribution (non-menu items, produce, specials, slow movers, etc.).
• Participate in food sourcing projects at the national level with Feeding America
• Represent the FBA with appropriate food and business-related organizations and committees
Safety and Compliance:
• Ensure safety and sanitation compliance with Feeding America, AIB, and Food Bank of the Albemarle guidelines as it relates to Good Manufacturing Practices
• Attend food safety classes and maintain certifications (ServSafe, HACCP)
• Complete Certified in Food Resources training through Feeding America
• Receive and disseminate product recall notices
• Participate as a leading member of the Food Safety and the Food Security committees
Reporting and Training:
• Provide monthly status reports on donor activity
• Provide training to staff, volunteers, and partners as needed
• Participate in fundraising events
Miscellaneous:
• Participate in staff training, meetings, and events
• Other related duties assigned to support organizational goals and requirements
Physical Requirements
• This position is an in-person, on-site position and is not eligible for remote or hybrid telecommuting options
• Prolonged periods of sitting at a desk, writing, and working on a computer
• Must be able to lift up to 40 pounds at times
• Prolonged standing, walking, and moving may be required depending on site requirements.
• Prolonged periods of driving or sitting in a vehicle while traveling to partner, donor and vendor sites.
• Must be able to walk on uneven ground, fields, and unpaved areas.
• Must be able to stop, bend, kneel, crouch, reach and twist
Travel
• Some travel may be required to attend industry conferences and training pertinent to this position.
• Local travel throughout the area of responsibility will be required to ensure proper stewardship to communities and partner agencies
Minimum Qualifications:
• Bachelor's Degree in a related field or extensive applicable experience in food industry, agricultural resourcing, marketing, and/or account sales.
• Minimum 3-4 years of agricultural sourcing experience preferred.
• Background in food safety/product handling preferred.
• Demonstrated independent judgment, critical thinking, and analysis.
• Proficiency in Microsoft Office Suite required; advanced experience in Excel preferred.
• Excellent communication and interpersonal skills.
• Valid state-issued Driver’s License with a safe driving history for the past three years.
• Ability to travel locally and occasionally for conferences.
Essential Requirements:
• Must be a self-starter possessing the ability to work and as a team member when required
• Must demonstrate willingness to pursue professional development opportunities
• Must interact professionally with the public
• Must have excellent written and verbal communication skills
• Must have experience using Microsoft applications including Excel, Word, and Outlook, and able to work in a Microsoft 365 environment
• Must be able to navigate database entry and word processing tasks with accuracy and efficiency
• Must authorize a North Carolina Criminal Record Check and Motor Vehicle Report
• Must adhere to Food Bank of the Albemarle’s Drug and Alcohol Policy
Paid Time Off:
Full time employees accrue vacation and sick leave in accordance with FBA’s personnel policies.
Health Insurance:
FBA has a group plan and full-time employees are covered by Blue Cross Blue Shield of NC. FBA covers 98% of the premium cost for health insurance. FBA also covers 100% of the premium costs for dental insurance, vision insurance, AD&D, and life insurance. Insurance will be effective on the 91st day of employment. Dependent care under these insurance plans is also available with the employee paying the full cost through payroll deduction.
Retirement:
Full time employees are eligible to participate in a Simple IRA plan to which FBA offers a matching contribution up to 3%.
To apply, please send your resume and contact information to [email protected]
Be sure to place the position you are applying for in the subject line of your email.
Any additional inquiries may also be directed to Human Resources at: [email protected]
Please do not send inquiries, call, or attempt to deliver resumes in person to Food Bank of the Albemarle, FBA Board Members, or other FBA staff.
Based in Elizabeth City, NC, Food Bank of the Albemarle works with over 100 hunger relief partners operating 145 programs to serve men, women, and children experiencing food insecurity in the 15 counties of the northeastern North Carolina region. Our vision is that one day, our communities will be hunger-free through direct assistance, support, services, advocacy, and education.